I was taken by blade city for $104.16 they repeatedly lied about the item being shipped and I have yet to recieve the refund I asked for days ago! I never received my gold tiger striped Balisong got the sharp gamma Doppler Balisong instead of the alien skin one. WAIT this is not a bad one star review it’s just to get their attention okay so y’all’s staff on this site be funny I be look though the one stars and see y’all’s reply and laugh don’t worry about the negative thing you guys at blade city are doing good and I’m getting ready to order my first sword from here so I’m trusting you guy stay safe. Read about their experiences and share your own! The Ultimate Knife Store This is our only page. Reviews (1) Add a review. I payed $134.00 (my order + priority) can someone please get back to me.Update: They got back to me and it was my fault. Order elsewhere!!!!! 279 reviews of Blade City from Miami, FL There where issues with the order but in the end they made it right. one of them was so dull that it looked like they sharpen the it with a brick. Blade City, Miami, Florida. Amazon needs to get their own delivery completely. i just saw all the bad reviews. I would like to call you guys but your phone line seems down still. Received a notice that order #235997 was shipped on 11/24/20. Prices are low, but if your order is wrong, support is weak._____________________Thanks for the reply. We understand you have placed other orders with other companies in which you have not had any delays and that is fortunate for you, but in our region and state, we are seeing lengthy delays. Please remember there is a national emergency at hand and shipping is a bit delayed on the postal service side. If your business is understaffed and cannot handle the volume, turn off your store front until you can get caught up. Don't order from this site. We want you to get your package as soon as you possibly can but unfortunately in our region, packages are seeing heavy delays, especially with initial tracking updates. I was told that they needed to hand assemble a product that they are a second party to! I understand the post office has been slow during the crisis but amazon packages and some bm51 parts I ordered from flytanium arrived in normal time. Hello. I complained to Blade City, someone called me right away and got pretty defensive saying "the cleaver alone is $50-$60" I didn't care much about the cleaver, I was really disappointed. We apologize for the delay but unfortunately we need to wait for updates to appear on the postal service's end as it is in their hands. I ordered two sets of a free Three knives Giveaway and a extra knife, the first package arrived and it was great, 4 knives in it as expected, all exceptionally sharp and with cool designs, then the second package arrived and I only got one blade instead of three, which really upset me because after the first one arrived I was really excited to see what I would get next. Blade City. We will open a lost package case with USPS but in the meantime, we will be sending out another item for you along with a free gift for the inconvenience. We assure you your order is already in transit even though no updates have shown. 1 ORDER THAT CAME WAS JUNK KNIVES AND NONE WORKING CHINES GARBAGE....HE IS A 1 MAN Company and does his own wed page...you will all be getting a refund.soon enough..i promise u all .... Been over a week since ordered and still waiting for it to even ship, no contact has been made to explain the situation as I have tried numerous times I keep getting ignored...do not use this site as the so called "great" customer service doesn't help. If we can resolve this issue today I would certainly change my review. Thank you for your understanding. Hello. We have gone ahead and refunded your priority shipping but it still shipped with express. My cc was charged including the fee for additional shipping. Thank you, all the best. This company is a joke they don’t respond to their emails. © 2020 Trustpilot, Inc. All rights reserved. I guess I will be filing a claim with ApplePay for non-delivered goods. I ordered Limited Edition Tiger Tooth Set, All Black Video Game Inspired Balisong, Marble Fade Video Game Inspired Balisong, Sub-Zero Upgraded Sharp Balisong, and Video Game Inspired Autotronic Balisong Trainer & Sharp Butterfly Set on Sep 30. I received excellent customer service and a great knife for the money. I received my package and was pleased I got more than I anticipated the shipping however was a little brutal the knive a actually better quality than I’ve seen and thought thank you. I called a week later asking when my order was going to ship and they were nice and said they will dens it out when they got a new shipment of the Sub-Zero Upgraded Sharp Balisong and they were good about that but i was really not happy that I was able to order something that was out of stock and had to wait on it.Took oct. 19 for it to arrive and the shipping was bad they were put in an envelope with no protection. Ive read all these reviews and dont know what to think. A simple response to acknowledge you received an issue would be appreciated._____________________________________________Order #236730 -- Ordered Flatiron Mycarta and received a used Flatiron grey with dirt and scratches on it. I sent a detailed email to support with no response after 3 days. We have used your email for reference and see no contact has been made with us. Customers also like. 1.1M likes. Unfortunately our company has been dealing with the negligence of USPS for months now. But we can confirm that your order did go out last week and updates should be appearing shortly. I ordered a knife box and nothing at all has been sent to me.. Not sure what I can do next. We are also not a 1 man company, We currently 9 employees employed at Blade City. We have even seen some customers receive their packages without any updates appearing. Blade City Referral Codes, Discount Codes, and Reviews. It is now 12/02/20 and nothing. This isn’t an acceptable way to run a business. Placed an order and realized I needed it sooner than anticipated. It is now 12/02/20 and nothing. Of 209 ratings posted on 1 verified review site, Blade City has an average rating of 4.60 stars. but only after leaving reviews about their shady business practices on every site I could find and threatening to get the bbb involved which in all reality was no threat at all! Well. Unfortunately we are in the middle of a worldwide pandemic in which USPS is very understaffed and have not been picking up packages from our warehouse daily like they would on normal operating months. I ordered my first Italian Stiletto order #227647 they through in a first time discount 15%off it was the last one sold out the next day so far they sent my order confirmation and i'm very happy about this I read the bad reviews so I really hope you come through with a good first buy so I can continue to purchase items from you in the future I appreciate you taking the time to read this have a great night! Emails are answered in the order they are received so yours should be answered shortly. He provided truly exceptional service and my orders were shipped out the very next day. The mail in the south is messed up more than usual. Thank you. Thank you. Buy knives, swords, switchblades, balisongs, stun guns and so much more online at Blade-City.com. Time to round up the various 2020 Black Friday and Cyber Monday deals on knives and gear and to share them with you. ♀️Get told to send an email to customer service. Btw if you don’t know what happened before read my other review. I went directly on their site and went to the customer support email they don’t respond ever. I wrote reviews on it that have since been removed. | Read 61-80 Reviews out of 321 I'll update if or when I get an email back. Please follow up on my order. Since may 23 it's sitting somewhere in north Carolina, can't get any information on delivery date. Hello. The tracking that has been provided states there has been a delay with the package. I tried to call support and got an answering machine... that was full so I couldn't leave a message. Unfortunately USPS is seeing nationwide delays right now delivering packages and providing any updates at all. Hello. Your orders were both placed on April 18th and shipped on the 20th. 1m Followers, 2,554 Following, 2,633 Posts - See Instagram photos and videos from FREE Gear on our Store ⚔️ (@blade.city) Unfortunately USPS has been a disaster throughout this pandemic. It’s overall a great book but in my opinion, this was a far cry from the greatness of City of Stairs. All 6 pack orders went out late last week. Download Blade City and enjoy it on your iPhone, iPad, and iPod touch. Only the latest review will count in the company's TrustScore. Terrible experience with Blade City I ordered three (3) Bug-A-Salt 3.0 Version from Blade City's website and incorrectly received three (3) Bug-A-Salt 2.0 Version, the older model. Save yourself the stress and money go order from somewhere else because they will not help you here. I have attempted to call, no room left to leave a message, have sent numerous emails, no response, and even left a question to them on face book, no response. All others are store affiliates. I live in East Texas so the transit time isn't that long. You were quick to reply to a negative review, but you can’t manage to answer your phone or respond to emails. Hello we apologize you are unhappy with your purchase. Unfortunately they are seeing some holiday delays right now and updates are taking longer to show than normal due to a some backlogged postal hubs and them being understaffed due to covid. I guess bladecity is being effected more than other places; which is the postal service's fault, not theirs. I bought a knife from blade city for $80 and was super unsatisfied with it, being it came really dull with a ton of blade play. We apologize for any delays, your order went out last week even though tracking has not updates as of yet, it is in the hands of USPS however they have had very lengthy delays in updating tracking information due to COVID19 and under staffed hubs. Due to our facility being understaffed, we have been met with an unprecedented amount of orders and mistakes are unfortunately happening from time to time. Both tracking numbers were sent to you via the email used at checkout. Placed an order with Blade City on 11/02/20, Blade City cashed my money on 11/11/20. I read these other reviews and they are seeming accurate so far. It is now Dec 18 and I have still not received my package. Fifteen days was told last week it was shipping last week. Save yourself the stress, money, and time. No one will respond to anything from me. Christmas is two days away and I still do not have my sons present! I've ordered from then before and you shouldn't expect a good quality knife. Any updates? Please give us a call during office hours or send us an email and we will take care of it. I ordered my knives a week ago but it only says it has been accepted and there putting it together and now I’m starting to think I got scammedEdit: it’s now been been a month and half since I ordered them I finally got them they are in good condition and nice and sharp along with the free knife I got for the delay there customer service is really good to they will fix the problem you had within a couple of days or tell you why it is taking so long for your package to come would recommend, It’s been a week since I purchased my butterfly knife also i don’t know if there is a delay in transit Because I stopped getting updates as well Please get back to me when ever you can I appreciate it, I ordered my two knifes July 16th it is now July 23rd and it says my tracking number doesn’t exist, So i still havent received an update on my order wether it has been shipped or not. Hello. Don’t do business with them if you actually want to receive what you pay for. Hello. Blade City brings you an App so you can shop with us anytime, any place, easier than ever Features: -Get exclusive product releases, promotions, and discounts through notifications -Browse our home page to see our mystery boxes, butterfly knives, karambits, swords, and other best sellers -Browse our different categories to find the best blade for you -Search for specific products in the search bar The type of website that doesn’t show you the negatives on its products is a scam if you ask me. We are now a week from Christmas, with no status and no updates. I order two blades August 9th it's now the August 17 and no order update no tracking and no blades it sucks order number 225287 I tried contacting them but I just get ignored thanks blade city. Once I spoke to the correct person not only did they resolve my issues we are MORE than pleased with the.product. Received a notice that order #235997 was shipped on 11/24/20. Will not respond to emails. Your package should however have some updates soon. Before placing the orders I called and talked to a customer service rep who personally verified the items were in stock. City of Blades is the second book in Robert Jackson Bennett’s The Divine Cities trilogy. Not pleased at all. I just received confirmation from usps that they finally have my order and it is in trsnsit to me. They have no customer service right now which makes it even worse. Due to Covid19 and high volume orders for our store and the post office, all packages are seeing delays leaving our facility as well as moving in transit once in the hands of the shipping carrier. Blade City, Inc. Online Retailer. Someone should have reached back out. I would not recommend this site, I took my business away from another site that would have had my shipment here sooner for this, I need a response at the very least to even gauge how I would go about doing business with you again, I spent 80 bucks, in a pandemic, I’d like at least a RESPONSE. Read reviews, compare customer ratings, see screenshots, and learn more about Blade City. This name has not placed an order with our store. If you provide a name or order number, we can better look into this issue. | Read 61-80 Reviews out of 302 Customer service was great and will def buy from again! The integrity of usps mail is horrible. Thank you. I received an email from you guys Dec 13 around noon saying my order had shipped. I placed an order 11/29 and got a text that my order shipped 12/4. I put the wrong address. My order number is 237181. I ordered my blade 2 weeks ago and it still hasn’t even shipped, I am not taking the “Covid” excuse, I know there are delays, ive ordered things that were shipped with USPS AFTER I ordered with you and it got here BEFORE my order with you, I want a refund but I am not being answered by customer service. Ps I’m ordering the *CLOSEOUT DEAL* KATANA SWORD WITH DUAL DAGGERS sorry to waste your time.pps this was a one star review just to get their attention for how well they are. Would have been 5 stars if not for the initial difficulty getting reaolution. Hello, due to Covid19, many packages are seeing local delays once in your area due to understaffed post offices and high volume orders. Since this is the only way to get a response from the company I’m extremely disappointed. Hello. Customer service phone not working, emails are generic. Only the latest review will count in the company's TrustScore, Malik, our phone line is in service, perhaps you have the wrong number - +17864017120, Hello. I placed orders #233340 & #233341. Hello, we are extremely sorry for the mix up. Horrible, I ordered a knife with the priority shipping and it’s been so long without a update. Thank you for your understanding. Hello. Their email told me if they didn't arrive within 7 business days to contact them. This earns a Rating Score™ of 88.00. Please email customer service or give us a call during our office hours so we may have the issue resolved. But I keep getting emails asking how I like my product. Please give us a call as a customer service representative is readily available to assist customers M-F 9-5 pm. Due to COVID-19, we are experiencing very high order volumes, and orders are taking longer to process and ship out of our warehouse. Definitely am tired of this company. Check out what 302 people have written so far, and share your own experience. The tracking just shows that the label was printed over 2 weeks later. Please provide us with an order number. Reviews → Blade City, Inc. Blade City, Inc. I bought a couple items from this business. Hello. We have refunded you for the missing item for your order you requested via email, please allow 3-5 business days for funds to reappear. I couldn't be happier. It was clearly used being in a box that didn't fit the knife with no protection or paperwork sealed with a piece of scotch tape. - 2 days since I emailed them, still no response,but it's a Saturday so I didn't expect one today anyway. Same name also one star. DO NOT GIVE THIS 1 GUY ANY MONEY....YOU WILL NOT GET ANYTHING BACK ...OR ANY THING YOU ORDERED ..I NEVER RECEIVED MY ORDER FOR 149.00$HE IS A COMMON THIEF AND ROBBING YOU ON THE INTERNET WHILE HE GETS YOU TO WRITE REPLIES.! Search and read blade city opinions or describe your own experience. Hahahahahahaha. Share Report. order (232904), Well i ordered multiple knives and bought them about 20 days ago and i have had very few updates, no tracking and i have been sent an email saying my order should be here but it still isn’t and i’ve sent multiple emails and called a few times. Thank you. Hence why I paid for the 1-3 day shipping. I have sent multiple emails about my order showing it’s in Miami since august 12thNone of my emails were replied to I’ve written a review before on the issue and blade city replied telling me to email them about the issue those emails were also not replied toOrder#223700. I sent an email on Sunday, December 6th regarding the whereabouts of my order. I was lied to. Again order #242541. He checked out with 1-3 day priority but he was refunded because the post office is not guaranteeing those times during the COVID-19 national emergency nor are they picking up daily like on normal operating months. (Order #239529) At this point there is no hope in getting it before Christmas. Hello we apologize for any inconvenience and delay. I am incredibly frustrated with the lack of response and follow up. For any of your blade needs check out … We looked in to this order and it seems USPS has not provided us any updates in quite some time. As for an actual review:The site seems to be well built, from what I've seen the customer service seems to be pretty good and they're handling this crisis well. I paid additional for shipping!!!! Not sharp. I have yet to receive a response, and it is Friday, December 11, 2020. Order number is 225113.Edit: they have since reached back out to me and gave me a refund, apparently the usps service has been a mess where they are located, I changed my rating because I was messaged and they handled it very well. Below are tracking for both orders -. Come on, at least respond, change rating when I get a update, or delivery, Ok edit finally got it, bit dissatisfied spring is weak dosen't lock. Click ... Blade City Referral Code Reviews. Don't do business with these dirtbags! Order #238724 confirmed..... (Empty your VM box and start calling people back!). Was not worth the wait at all. I placed an order on November 20, 2020. Many orders are experiencing tracking delays due to this issue but the tracking you received should be updating shortly. Give me back a response. Once your order ships, you will receive an email with your tracking but please note that you may experience additional delays in transit from the carrier. Hello thank you for your kind review. 321 people have already reviewed Blade City. This is an issue currently going on nation wide. Hello. My package still has not shipped. Thank you. Please contact me #230669, So i chose a knife i want to buy for a friend go to shipping then payment put in my card details address etc etc click purchase i get an error that says :Billing Address info was not matched by the processor so i think ok i'll use their sites auto fill it then says payment declined so i got to my bank account to make sure i have the correct amount on my visa card and i have to transactions of -$62.33AUD which is $42.95USD+tax the cost of the knife+delivery if this gets resolved i'll post but not a good first impressionEdit: so i ended up getting my money back no thanks to their customer support email i'm not sure if that even works i had to dispute it through my bank and then they cancelled the transaction if you live outside of the US i wouldn't recommend using these guys as i've only had trouble but then again maybe that's something on my end not theirs i hope everyone else has a better time dealing with them. Business Profile. We think you may be confused with another company. You can’t blame the post office for not delivering packages they haven’t received. Their knife selection ranges from cheap gas station knives to decent quality knives you'd probably find in the low to mid price range on BladeHQ. We see you sent us an email on Saturday, our customer service team does not work weekends which is why you have yet to receive a response as of yet. - 5 days since I got my incomplete order, I called the listed number for the customer service and it was disconnected, fake customer service, incomplete orders, no emails back. Thank you. Friends and internet strangers, it is that time of year. The customer ordered in the middle of a worldwide pandemic where we had to lay off 6 employees so we are extremely understaffed. Just do your research folks! Thank you. (Knife I bought: Vipertec Reaper). certain.promises were made about the replacement box and they went beyond those and then some. We are asking our customers to please allow a few extra days than usual to begin seeing updates on the tracking. Take your business elsewhere. a few hours after that. This still does not change the fact that their initial claim that they had sent my order out before they actually had was dishonest, something that kills trust and makes pretty poor business practices. Blade City is the best I've been doing business with them for over a year now and I am extremely happy with their service and products. 3.5/5 stars I climbed the City of Stairs happily, and then I stumbled a bit in the City of Blades. Blade City, Inc. is a Florida Profit Corporation filed on February 23, 2016. I am at a loss! In addition, there is a $17 price difference between the item I ordered and the item I received. Fake reviews smh. This email was sent to us after our office hours and this review was left. Around 18:00 same day I received another email saying order #242541 is being processed to be shipped. They picked up this package on the 19th of November and since then has not made any progress. Trenton. I have yet to see my money back though and it wouldn't surprise me if this too was a lie! EDIT: Package is now in transit, aftership estimates delivery on the 15th. Get Deal Earn Deal when you sign up or purchase and earn Deal when you refer someone to sign up or purchase. Their selection of more premium knives is a bit strange. Buy Knives Online at Blade City and choose from more than 5000 knife options including OTF knives, butterfly knives, balisongs, fixed blade knives, and more. Your order was shipped and picked up by USPS. Ok ,I ordered on the May 19, processed and shipped the 20th. They don't assemble a vipertec knife at their facility! Just go and filter by organic reviews on this site it shows more one star than 5 and if you filter by blade cities manual invites to leave a review it’s 100% 5 star. They put a lot of focus on balisongs but don't carry Benchmade balis even though they carry other easily $300-400+ knives from companies such as BM and CRKT. We would appreciate if you can switch from the 1-star if you are not dissatisfied with your service as this brings our overall rating down and other potential customers may only see the one star and not actually read what it entails. Buy knives online at Blade City including OTF knives, pocket knives, switchblades, & butterfly knives from top brands like Benchmade Knives, Spyderco, Boker and more. I received the replacement knife and it was correct - thanks for making this order good. They are right I did post everywhere I could and only once I had and also threatened to involve the bbb that they started responding!
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